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Bradford Cuthrell is a meticulous researcher and writer specializing in pet and home finance topics. He’s surveyed thousands of pet owners and homeowners, listened to hundreds of customer service calls and spoken with dozens of industry experts to understand homeowners’ common pain points and needs. China Screws
Tori Addison is an editor who has worked in the digital marketing industry for over five years. Her experience includes communications and marketing work in the nonprofit, governmental and academic sectors. A journalist by trade, she started her career covering politics and news in New York’s Hudson Valley. Her work included coverage of local and state budgets, federal financial regulations and health care legislation.
You recently bought a new Samsung washer or dryer (or both!), and laundry day is about to get easier. Now you have one task left to complete to make your new appliance work well for you longer: read your Samsung washer warranty. This performance guarantee gives you a financial backstop in case your washer malfunctions or breaks.
Samsung has a reputation for offering some of the most comprehensive warranties in the appliance industry, and your washer should come with warranty coverage for at least one year. For longer-term coverage, you’ll have to decide what you want. So here we deliver helpful information about what to know about Samsung washer warranties.
A standard Samsung washer protection plan includes an agreement to repair defective parts produced by the manufacturer that, within the proper and standard use of the washer, break or break down. Depending on the part of the washer that fails or malfunctions, you could be limited in your coverage. Parts and labor are usually covered for a year after purchase, but specific parts, such as motors, have better coverage (usually five to 10 years).
If your washer doesn’t work as promised during a warranty period, Samsung promises to repair it or replace it. However, if you install or modify your Samsung washer in a way that conflicts with the warranty, you’ll nullify your warranty, and Samsung won’t pay for the repair. If you hire a contractor to install your Samsung home appliance, make sure the technician (or company) is bonded and licensed.
Samsung’s warranty plans only cover the repair or replacement of qualifying washer components within the warranty’s time frame. In other words, the warranty only offers protection if the washer’s parts are defective or assembled improperly by Samsung itself. Any damage that occurs because of mishandling or shipping will not be covered. Damage caused by improper utility hookups or from using a washer outside the United States will not be covered, either.
The coverage cap on Samsung washers is equal to the total cost of the appliance while it is covered by the warranty. Simply put, if your washer is still under warranty and incurs damage that causes it to become completely unusable, an extended warranty may provide you with a replacement washer of equal value.
As a Samsung customer, you’ll have a chance to extend the coverage of your limited warranty. The company has a few extended warranties, such as a combination of extended part coverage and a longer coverage time (two years or more) for labor. You can also buy an upgrade to include accidental damage to your washer.
The Samsung appliance extended warranty is offered with one general form. You can buy general extended coverage before the year-long manufacturer’s warranty runs out. But you can’t buy an extended warranty after the manufacturer’s warranty ends. In other words, you must buy an extended warranty within the first year of owning your washer.
Samsung’s extended warranty covers labor and parts for normal wear and tear beyond one year. The extended warranty lasts for one to five extra years. How long depends on which washer you have, However, certain parts of your washer, such as the DD motor part and the compressor, enjoy longer coverage terms than other parts.
Once you register for Samsung’s extended warranty, you can add accidental damage coverage, an extended warranty that covers damage not caused by improper manufacturing. It pays for replacements or repairs from damage caused by a spill, slip, crack or drop.
Samsung’s extended warranties for washers pay for repairs if your washer fails simply from regular use. It also covers labor costs associated with replacing or repairing washer parts for a year after purchase. It covers dryer motors for 10 years and the metal wash basket for three years.
Samsung Care Plus, previously known as Samsung Premium Care, covers breakdowns caused by accidental damage and power surges. It also pays for shipping damage to the manufacturer and advanced tech support. If you enroll in Samsung Care Plus, the policy starts immediately after the manufacturer’s warranty expires. Samsung Care Plus is often compared to AppleCare, which has similar levels of coverage. You can cancel Care Plus at any time.
A general Samsung Electronics washer warranty covers only damage caused by the improper installation or manufacturing of a washer’s parts by Samsung. It doesn’t cover shipping damage, cosmetic damage, damage caused by the improper use or installation of a washer, damage caused by faulty hookups or wiring, or damage incurred outside the country. You may experience other exclusions and limitations. Read your warranty carefully.
The Samsung washer extended warranty is offered through Asurion. The Asurion website says you can buy extended coverage for $34.99 a month. You’ll receive up to $5,000 worth of coverage a year and pay a flat $99 service call fee for each repair call. If you enroll in Samsung Care Plus, your coverage never expires.
If you only want the basic warranty that comes with the purchase of a Samsung washer, you pay nothing. Unfortunately, the basic warranty is limited, providing coverage for a short time.
If you like the Samsung basic warranty that comes with your new washer, fill out Samsung’s appliance warranty registration. If you want an extended warranty, check your enrollment eligibility on the Samsung Care Plus website. If your washer’s eligible, you may enroll in coverage. You can also sign up for coverage on the Asurion website.
People who sign up for Samsung’s washer warranty have access to over-the-phone customer assistance. You’ll be entitled to 24/7 claims reporting. The company urges customers to file a claim as soon as they notice something wrong with their washing machine.
To file a claim, call the number on your warranty or use Facebook to reach out to Samsung. Customers report little or no wait time on calls. If you registered your washer online, you can file a home service claim via the Samsung portal. To speed up the claims process, have your warranty information and serial number on hand.
You can call the Samsung hotline (1-800-Samsung) or visit the Samsung website to schedule a home service appointment.
Warranty providers sell many different policies for appliances. Some are better than others, but all offer similar coverage at different price points. Look at the following table to compare companies and their offerings. Home warranties are often more affordable, and they usually offer more comprehensive coverage than individual manufacturer warranties.
If you prefer to purchase a home warranty instead of a Samsung washer extended warranty, check out Liberty Home Guard and American Home Shield. These companies are top-rated and offer comprehensive coverage for Samsung washers. They cover accidental damage as well as damage caused by normal wear and tear to parts such as the washer’s DD motor.
You may want to compare Samsung coverage to coverage offered by home warranty providers. Use the information on the table above to compare Samsung’s coverage to coverage offered by competitors.
Overall, a Samsung washer warranty provides limited insurance for appliancee if something goes wrong with your washing machine. You can upgrade to more extensive coverage if you choose to enroll in with Samsung Care Plus. Depending on your needs, it may cost less to purchase a home warranty, especially if you live in California or Texas.
A Samsung warranty can give you peace of mind. Register your warranty on the Samsung appliance website today, then read it over carefully and learn about its benefits to avoid surprises in the future.
A regular warranty lasts a year, but an extended warranty will last as long as you pay for it.
No, you must pay for extended coverage after a year.
The basic warranty won’t pay for damage caused by the owner of a washer, especially if the damage is the result of improper use.
No, you can’t. If you do, you could void your warranty. But Samsung works with a network of local repair service technicians.
Our team created a comprehensive rating system to rank providers based on objective factors. We researched each company by speaking with company representatives, reading sample contracts, and analyzing and comparing consumer reviews. We deepened our research by gaining homeowner insights through surveys and focus groups. After collecting data, we scored each provider based on what matters most to homeowners: plan options, cost, trustworthiness, customer service, state availability, additional benefits and coverage specifics. Here’s the breakdown of how we scored each home warranty company on our list: Plan options (20%): Companies that offered at least three plan options and various add-on coverage scored the highest in this category. Coverage details (20%): We rated companies both on their total number of home appliances and systems covered in their plans, putting more emphasis on the most essential systems like plumbing and air conditioning units. Plan pricing (18%): Home warranty providers that had a service fee of $75 or less and offered combination plans for less than $50 a month earned the most points in this category. Trustworthiness (14%): We evaluated the Better Business Bureau (BBB) rating, sample contract availability, workmanship guarantee and years in the industry to determine the trustworthiness of each company. Customer service (16%): Home warranty companies that are available 24/7, 365 days a year, provide emergency services and offer customers at least two claim filing options earned the highest points in the customer service category. Additional benefits (8%): Companies that offer a 30-day free cancellation period earned points in this category, and any additional coverage perks and exclusive benefits a provider offered earned it extra points. State availability (4%): Providers that are available in all 50 states earned full credit for this category. Our review methodology for home warranty companies is intended to provide a thorough overview of the best providers nationwide. To learn more, you can read our full home warranty methodology .
If you have feedback or questions about this article, please email the MarketWatch Guides team at editors@marketwatchguides.com.
Bradford Cuthrell is a meticulous researcher and writer specializing in pet and home finance topics. He’s surveyed thousands of pet owners and homeowners, listened to hundreds of customer service calls and spoken with dozens of industry experts to understand homeowners’ common pain points and needs.
Tori Addison is an editor who has worked in the digital marketing industry for over five years. Her experience includes communications and marketing work in the nonprofit, governmental and academic sectors. A journalist by trade, she started her career covering politics and news in New York’s Hudson Valley. Her work included coverage of local and state budgets, federal financial regulations and health care legislation.
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