We are delighted to offer this training course again following its sold-out launch on October 2022 and successful completion on February, June and November 2023. The training is limited to 20 seats and some are already reserved. If you are interested in attending, we invite you to register as soon as possible.
This 4-session, online interactive training course will provide a detailed summary of Operations Management for Language Service Providers (LSPs). Chinese English Business Interpreter
We will provide tools, frameworks, and a baseline understanding to help managers assess and improve the performance of their LSPs. Everything we present is backed by research from Slator and has been developed specifically for growing LSPs.
LSP Operational Growth Management will introduce you to the nature of Operations Management and how it applies to an LSP. It starts with an outline of the topic and moves into specific examples based on industry leading research.
The course will develop your understanding of language operations, give you practical tools to help you design better businesses and make you a better manager. Operations Management is critical in a business organization as it aids in the effective management, control, and supervision of goods, services, and people. It is particularly useful in an LSP as these can be fast moving, high stress environments running on small margins.
The content of this course will enable you to:
The program is delivered in blocks. Spread over 4 sessions with periods of independent study between each session. We will ask you to develop an action plan at the end of Session 3. Session 4 will provide you with one-on-one feedback on your plan to help you increase your profits and grow your business.
Session 1. An Introduction to Language Operations – Service Operations Management (Transformation Process Model, The Typology of Operations), Operations & Business Strategy Session 2. Running and Improving your LSP – 7 Tools: Company Structure, BHAGs (pronounced “Bee Hag is an acronym of “Big Hairy Audacious Goal”), Key Business Metrics, Balanced Scorecard, Financial Measures, Risk Management, LSP Operational Growth Roadmap Session 3. Developing Tomorrow’s Business – Scanning the 3 Horizons, Evaluating Business Functions for Offshoring, The 3, 12, 6 Plan Session 4. Feedback on your Plan – One-to-one coaching session to assess the first milestone of the created 3, 12, 6 plan and progress towards the other two goals.
Led by Richard Brooks, LSP CEO for 25+ years, Business Coach, Management Trainer & Executive Educator, Mentor, Volunteer, passionate about international business and leadership, this training course is ideal for:
3 interactive online learning Sessions and accompanying 3, 12, 6 plan assignment to be assessed 4-5 weeks after during a one-to-one coaching Session.
Session 1: Wednesday, February 21, 3:45-6pm CET | 9:45am-12pm ET Session 2: Wednesday, February 28, 4-6pm CET | 10am-12pm ET Session 3: Wednesday, March 6, 4-6pm CET | 10am-12pm ET Session 4: One-to-one meetings as of Monday, April 8, 2024
Time required for self-study before and between the Sessions: 2 hours
Successful graduates will receive a certificate of achievement.
General admission: $ 1,800 – a copy of the Slator Pro Guide: Language Operations is included (to be sent by email after the registration completion and ticket payment)
Slator Pro and Enterprise Subscribers and Pro Guide: Language Operations owners: $ 1,500 Please contact Deppy Nikolaidou for your Promo Code.
Discounts are available for a Group Ticket of 3 or more from the same company, please contact us.
This 4-session, online interactive training course is limited to 20 seats with some already reserved, so, if you are interested, we invite you to register as soon as possible. Contact Deppy Nikolaidou in case of questions.
With over 25 years in the localization industry, Richard Brooks has held key management roles and made significant contributions to the field. Serving on executive boards for prominent organisations such as the European Language Industry Association and the Association of Language Companies, Richard has travelled to over 40 countries and primarily worked in international settings.
As visiting faculty at the esteemed Cranfield School of Management, Richard focuses on strategic sales and key account management, both teaching and conducting research. He is also a distinguished fellow at the Institute of Sales Professionals, a senior advisor for Slator, and a business mentor and investor with the Impact Central program, aiding startups in overcoming growth-related challenges. These accomplishments highlight Richard’s diverse experience and skill set, making him an invaluable asset to organisations and entrepreneurs.
Richard now runs his own consulting firm, specialising in sales process optimization and business management. To learn more, visit Richard-Brooks.com.
“I really think this training should be taken up by any fast growing LSP (at least, that is my perspective from a small sized LSP). In lack of formal training specific for LSPs, this is really what was needed in the industry. Richard is a great trainer, always available and really knowledgeable. The length of the format is ideal and it was great to be able to chat with the rest of the team in smaller groups and learn more from their own experiences.” Daniela D’Amato, Operations Manager, Creative Words
“Great training! Very insightful, resourceful, dynamic, and thought-provoking; every manager can benefit from this knowledge and Richard’s insights on the topic. Fantastic experience!” Manoella Kuriakose, Director of Operations FCI Multiple Services
“It was very useful and I still need to process everything we saw. Richard is very clear and knows how to simplify complex concepts. 100% recommended!” Cecilia Poratti, Managing Director, Essence Translations
“We were in the process of learning how to make our business grow and this was just the perfect opportunity to learn from someone with ample experience in the industry.” Elias Lemoine, Operations Manager, Accentus Language Services
“Engaging and interesting topic, engaged team throughout the sessions, great to have a training aimed at our particular business.” Director of Program Management, LSP
“I’ve had the pleasure of knowing Rich for a number of years, and have seen him speak at multiple events. Without a doubt, I can say that he is one of the most knowledgeable and inspiring speakers in our industry, and I will always go out of my way to attend sessions that he presents. And when we were on the board together for one of our industry associations, his leadership skills shone through during the many successful initiatives he led. Anyone fortunate enough to have a chance to collaborate with him would be smart to take advantage!” Rick Antezana, CEO, Dynamic Language
“I have been in many of Rich’s lectures over the years and he is simply the best. A clear thought leader in the language service industry with an easily digestible presentation style that is always humorous and valuable. A session with Rich helps you create a meaningful strategy around some of the more complex business challenges that we face and he helps make sense of the field. Do not miss this speaker. Would highly recommend!” Craig Buckstein, CEO, Geneva Worldwide
“I had the pleasure of serving on the executive committee of the Elia Board of Directors together with Richard. Apart from the fact that Richard has always been a very pleasant and trustworthy business partner, his knowledge about our industry and the niche he is working in, is unprecedented. During his training sessions and speaking engagements, he manages not only to educate even the veterans in our industry but also to captivate the audience with his eloquence. He is a great asset to have as part of any relevant industry program.” Clio Schils, Former President Elia and VP Global Life Sciences, Elia / CQ Fluency
“Myself and Rich have developed and delivered workshops on sales, marketing and business management. His content is always engaging, onpoint and relevant to any growing business. His work is underlined by actual insights and even the most experienced sales, account and leadership teams demonstrably gain a huge amount from working with him.” Bruce Storey, Managing Director, Thyme Healthcare
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